Privacy Policy
Last updated: November 9, 2026
Diagnostic Room ("we," "us") respects your privacy. This policy explains what information we collect through this website and our services, how we use it, and the choices you have.
Information you give us
Contact form: your name, company name, email, phone number (optional) and message.
Scheduling and intake: when you schedule a call or session, the details you enter, such as your name, email, business name and website, and your answers to our intake questions.
Payments: when you buy a service, payment is handled by our payment processor. We do not see or store your full card number.
The Diagnostic Room: if you apply to be a guest, the information in your application.
Information collected automatically
Like most websites, this site (hosted by Squarespace) uses cookies and similar tools to keep the site working and to understand how visitors use it, for example, which pages are viewed, the type of device and browser, and general location based on IP address.
How we use your information
To respond to your questions and schedule calls and sessions
To deliver your Guided Tune-Up, team workshop or re-check, including research on your business
To process payments and send receipts
To send occasional updates, only if you choose to receive them
To improve our website and services
Research on your business
Our research uses only public information and the facts you share with us. We never ask for your logins or passwords.
Session recordings
Guided Tune-Up sessions are recorded so you can keep a copy. Recordings are shared only with you and are not published. For The Diagnostic Room, nothing about your business is published without your approval.
How we share information
We do not sell your personal information. We share it only with service providers who help us run the business, such as our website host (Squarespace), scheduling and payment tools, and video meeting tools (Zoom or Google Meet), or when required by law.
How long we keep it
We keep your information only as long as needed to provide our services, meet legal and tax obligations, and resolve disputes.
Your choices
You can ask us to access, correct or delete your personal information, or to stop sending you emails, at any time. You can also control cookies through your browser settings.
Children
Our services are for businesses and are not directed to children under 13.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
Contact us
Questions about this policy or your information? Email us at [privacy email – to be added].